Booking and purchase terms

Last updated: 17 October 2026

These terms apply when you book a session or buy a guide from Jasmine Health Nutrition Coach, run by Jasmine Ali in Manchester, UK. Please read them before you book or buy. By completing a booking or purchase, you agree to them. They do not affect your statutory rights as a consumer.

1. What we offer

Jasmine offers holistic health and nutrition coaching, including nervous system regulation, nutrition and lifestyle support and other holistic tools, along with downloadable guides. Coaching is educational and supportive. It is not medical treatment (see section 10).

2. Booking a session

  • You can book online through this website. All times are shown in UK time.
  • A session is confirmed once payment is complete. You will receive a confirmation by email.
  • Sessions need to be booked at least 24 hours in advance.
  • You must be 18 or over to book. A parent or guardian can book on behalf of a young person and should attend with them.
  • Please give accurate details, and tell Jasmine about any medical conditions, medication, pregnancy or allergies that may be relevant before your first session.

3. Payment

Prices are shown in pounds sterling (GBP) and are the full amount you pay. Sessions and programmes are paid in full when you book. Payments are processed securely by Stripe. While you are paying, your chosen time is held for 30 minutes.

4. Rescheduling and cancelling a session

  • 48 hours or more before your session: you can move it to another available time at no cost, or cancel it for a full refund.
  • Less than 48 hours before your session: the session fee is not normally refunded. If something serious happens, such as illness or a bereavement, please get in touch and Jasmine will do her best to offer another time.

To reschedule or cancel, contact Jasmine using revive@jasminehealthnutritioncoach.com.

5. Missed sessions and lateness

If you miss a session without letting us know, it counts as used and is not refunded. If you join late, the session will still finish at the planned time. If Jasmine is late, she will make up the time or offer you another session.

6. If we need to cancel

If Jasmine has to cancel or move a session, for example because of illness, she will tell you as soon as possible and offer you a new time or a full refund for that session.

7. Programmes and packages

  • The 6-week programme and the three sessions over three months are paid for upfront and include the sessions described on the services page.
  • Sessions in a package should be used within the programme period. Jasmine will be flexible about holidays and illness where she can, but unused sessions cannot be carried over indefinitely.
  • The rescheduling rules in section 4 apply to each session in a package.
  • If you need to stop a programme part way through, please talk to Jasmine. Any refund for sessions not yet delivered is at her discretion, apart from your rights in section 8.

8. Your 14-day right to cancel

When you buy a service online, the law gives you 14 days from the date of booking to change your mind and receive a full refund. If you ask for a session to take place within those 14 days and then cancel, we may deduct a fair amount for any sessions already delivered. This right sits alongside the 48-hour rule in section 4: whichever is more generous to you applies.

9. Digital guides

  • Guides are PDF files delivered straight away, by a private download link shown on screen and sent to your email. Each link can be used up to 10 times.
  • Because the guide is delivered immediately, when you buy you agree that the download can start straight away, and you understand that you lose your 14-day right to cancel once it has started. This does not affect your rights if a file is faulty: if it won't open or is not as described, contact us and we will replace it or refund you.
  • Guides are for your personal use only. The content is copyright of Jasmine Ali. Please don't share, copy, resell or publish them, in whole or in part.

10. Health information and medical advice

Coaching sessions, guides and anything on this website are for general education and wellbeing support. They are not medical advice and are not intended to diagnose, treat or cure any condition. Please keep working with your GP or medical team, and speak to them before making changes to your diet, supplements or routine, especially if you are pregnant, breastfeeding, taking medication or living with a health condition. Never stop or change prescribed medication without medical advice. If you feel unwell or need urgent help, contact your GP, call NHS 111, or in an emergency call 999.

Everyone is different, so we cannot promise particular results. You remain responsible for the choices you make about your health.

11. Our liability

We provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, our total liability to you is limited to the amount you paid for the session, programme or guide concerned, and we are not responsible for losses that were not reasonably foreseeable or for any business losses.

12. Your information

We use your personal information as explained in our privacy policy.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your booking or purchase are the ones shown when you made it.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a concern, please contact Jasmine first using revive@jasminehealthnutritioncoach.com so that she can try to put things right.