Privacy policy

Last updated: 17 October 2026

This policy explains what personal information Jasmine Health Nutrition Coach collects, why, how it is kept safe and the choices you have. We have tried to keep it short and in plain English.

Who we are

Jasmine Health Nutrition Coach is run by Jasmine Ali, a health and nutrition coach based in Manchester, UK. Jasmine is the data controller for the personal information described here, which means she decides how it is used and is responsible for looking after it. You can contact her about anything in this policy using revive@jasminehealthnutritioncoach.com.

What we collect

  • Contact details: your name, email address and, if you give it, your phone number.
  • Bookings: the service you book, the date and time, any notes you add and the payment status and reference.
  • Guide purchases: which guide you bought, the amount paid and how many times your download link has been used.
  • Free guide sign-ups: when you ask for a free guide we keep your name, email, how you found Jasmine and, if you choose to answer, what you would like help with and what would help most. We also note whether you later book a session or buy a guide, so Jasmine can see what is useful.
  • Messages: anything you send through the contact form, and your details if you join a course waitlist.
  • Health information: before and during sessions you may share information about your health, diet, lifestyle, symptoms, medication and wellbeing. The law treats this as special category data, and we take extra care with it.
  • Payments: card payments are handled by Stripe. We never see or store your full card details.
  • Technical information: our hosting provider keeps standard server logs (such as IP address and browser type) for security. This website does not use advertising or analytics cookies. It only uses cookies that are strictly necessary for it to work, such as keeping the site owner signed in to the admin area.

Why we use it, and our lawful basis

  • To provide the sessions and guides you book or buy, including confirmations, reminders and your download link. Lawful basis: contract.
  • To reply to your messages and questions. Lawful basis: legitimate interests, or taking steps at your request before entering into a contract.
  • To keep financial records for tax and accounting. Lawful basis: legal obligation.
  • To use your health information so that Jasmine can give you safe, personalised coaching. Lawful basis: your explicit consent, which we will ask for before your first session. You can withdraw it at any time, although we may then be unable to continue coaching you.
  • To keep the health answers you give on the free guide form, so Jasmine can suggest guidance that fits you. Lawful basis: your explicit consent, given by ticking the box on the form. These questions are optional.
  • To send you follow-up emails after a free guide (up to three, with tips, guides and ways to work with Jasmine), only if you ticked the box to ask for them. Lawful basis: consent. Each email has an unsubscribe link.
  • To send you news, or tell you when a course opens, only if you have ticked a box to ask for this. Lawful basis: consent. Every email includes a way to unsubscribe.

Who we share it with

We never sell your information. We share it only with trusted providers who help us run the business, under contracts that require them to keep it safe and use it only on our instructions:

  • Stripe, to take payments securely.
  • Resend, to send booking confirmations, download links and replies by email.
  • Our website hosting and database providers, who store the website and its records.

We may also share information if the law requires it, or if we believe someone is at serious risk of harm.

Some of these providers may store or process data outside the UK, for example in the United States. Where this happens, the transfer is protected by UK adequacy regulations or by approved contract terms, such as the UK International Data Transfer Addendum.

How long we keep it

  • Booking, payment and purchase records: six years from the end of the tax year they relate to, as required for tax purposes.
  • Session notes and health information: six years after your last session, in case questions arise about the support you received, and then securely deleted.
  • Contact form messages: up to 12 months, unless they lead to a booking.
  • Mailing list and course waitlist details: until you unsubscribe or ask us to remove you.

Keeping it safe

The website uses an encrypted connection, the admin area is password protected and only Jasmine can see client records. Download links are private to you and stop working after a limited number of downloads.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct anything that is wrong or incomplete;
  • ask us to delete your information, where we no longer need to keep it;
  • ask us to restrict how we use it, or object to our using it;
  • ask for your information in a format you can take elsewhere;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact Jasmine using revive@jasminehealthnutritioncoach.com. There is no charge, and we will reply within one month.

Complaints

If you are unhappy with how your information has been handled, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Please also read our booking and purchase terms.